Effective January 30, 2016
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Site. By accessing or using this Site, you agree to this policy. This policy may change from time to time (see Changes to this Policy). Your continued use of this Site after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
The TRUSTe certification covers only our collection, use and disclosure of information we collect through our Site www.newgistics.com and our service https://returnscenter.smartlabel.com. The use of information collected through our Site will be limited to the purpose of providing the service for which you [or our clients] have engaged Newgistics.
In order to view our relationship with TRUSTe please visit the validation page visible by clicking on the TRUSTe seal. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTEe at https://feedback-form.truste.com/watchdog/request.
Newgistics complies with the U.S. – E.U. Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries. Newgistics has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Newgistics’ certification, please visit http://www.export.gov/safeharbor/.
What Information We Collect
Newgistics is the sole owner of the information collected on the Site. The Site does not collect personal information about you except when you or our clients specifically and knowingly provide it. Such personal information may include, but is not limited to, your name, email address, home address and phone number. We use this information to fulfill your request or respond to product or service information you or our clients requested. We may also collect information that is about you but individually does not identify you, such as your location or company name, and/or about your internet connection, the equipment you use to access the Site and usage details.
We may collect this information directly from you when you provide it to us or automatically as you navigate through the Site. Information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons, and other tracking technologies. We may also collect this information from third parties, for example, our clients.
We will not disclose personal information without your express permission. Except as expressly stated in this policy, we will not sell, share or rent personal information to any other companies.
However, by using the Site you agree that all information connected to a specific return or delivery can be shared with the retailer involved in the return or delivery transaction. In addition, we may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.
Certain personal information may be disclosed if we are involved in a merger, acquisition, or there is a sale of all or a portion of our assets whether as a going concern or as a part of bankruptcy, liquidation or similar proceeding in which personal information held by us about our Site is among the assets transferred. If such an event occurs, we will provide notice on our Site of any change in ownership.
Children under the Age of 13
Our Site is for adults and usage by children is not intended. We do not seek to collect personal information about children through our site. No one under age 13 may provide and information to the site. If you are under 13, do not use or provide any information on this Site or through any of its features, or provide any information about yourself to us, including your name, address, telephone number, e-mail address. If we learn we have collected or received personal information from a child under 13, we will delete the information as soon as we discover it and will not use it for any purpose, nor will we disclose it to third parties. If you believe we might have any information from or about a child under 13, please contact us at the contact information set forth below.
Newgistics will provide personal information about users when required by law or a governmental authority including, without limitation, under request of subpoena or similar legal process. We may also disclose personal information when we believe in good faith upon advice of counsel that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
User Access and Choice
If your personal information changes, or if you no longer desire our service, you may correct, update or delete/remove your personal information by emailing our Customer Support at email@example.com, or by contacting us by postal mail at the contact information listed below. We will respond to your request within a reasonable timeframe.
We will retain your information and the personal information we process on behalf of our clients for as long as your account is active or as needed to provide you services or the services of our clients. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and adhere to our agreements.
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails.
Cookies and Other Tracking Technologies
We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. We use session cookies to make it easier for you to navigate our Site. A persistent cookie remains on your hard drive for an extended period of time. We set a persistent cookie to store your passwords, so you don’t have to enter it more than once. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.
If you reject cookies, you may still use our Site, but your ability to use some areas of our Site will be limited.
As is true of most websites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. An IP address is a number that is automatically assigned to your computer when you use the Internet. We use IP addresses to help diagnose problems with our server, administer our Site, analyze trends, track users’ movement, gather broad demographic information for aggregate use in improving the Site, and to deliver content that is customized and personalized. IP addresses are not linked to personal information.
3rd Party Tracking
Our third party partners employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help better manage content on our Site. We do not tie the information gathered to personal information.
This Site has security measures in place to protect the loss, misuse and alteration of the information under our control. When you enter sensitive information (such as a User ID and password) on our service platform, we encrypt the transmission of that information using secure socket layer technology (SSL). All of your personal information is stored in computers at a 24 hour guarded facility behind a secure, multi-layer firewall that is only accessible by certain qualified employees of Newgistics. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. Unfortunately, however, no data transmission over the Internet is 100% secure. While we strive to protect your private information, we cannot ensure or warrant the security of such information.
Other Web Sites
Our Site contains links to other Web sites. Please note that when you click on one of these links, you are entering another Web site for which Newgistics has no responsibility. We encourage you to read the privacy policies on all such sites as their policies may be different than ours.
We display personal testimonials of satisfied customers on our Site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at firstname.lastname@example.org.
Social Media Features and Widgets
Information Related to Data Collected for our Clients
We collect information under the direction of our clients, and often have no direct relationship with the individuals whose personal data we process. We work with our clients to help them provide notice to their customers concerning the purpose for which personal information is collected. If you are a customer of one of our clients and would no longer like to be contacted by such client, please contact that client directly. If you seek to correct, amend, delete inaccurate data or withdraw consent to further contact you may need to direct your query to one of our clients, who is the data controller. If our client requests to remove your data we will respond to the request within 30 days.
In addition, Newgistics may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the user choice and access provisions of this policy.
Changes to this Policy
If you have questions about this policy, you may contact us through the following:
2700 Via Fortuna, Suite 300
Austin, TX 78746
We self-certify compliance with