A Smart Solution From Smart People

SmartLabel is an intelligent returns service and the most convenient way for customers to return merchandise. Pre-paid pre-addressed return labels, millions of access points and intelligent barcodes combine to improve returns visibility and profitability. Building on Newgistics' philosophy of treating returns as customers not boxes, SmartLabel provides the information links vital to both the customer and the Newgistics client to help ensure that the return process is smooth and efficient.

Information, Not Boxes

Within two days of the customer mailing the return, Newgistics intercepts the package from the USPS. Customer data is scanned off the SmartLabel barcode and sent directly to the Newgistics client through Newgistics’ proprietary Advanced Return Notification ^SM (ARN) framework, alerting them to the return. Because SmartLabel is integrated with CRM systems, call center associates can proactively address a customer's exchange or credit needs, preempting and eliminating additional inquiries. Additionally, Newgistics may send personalized emails or postcards to customers, on behalf of the Newgistics client, assuring them their return has been received and processed.

Visibility And Asset Recovery

By receiving returns visibility at the earliest stage, an operations team can schedule customized deliveries, better schedule associates, and reduce spikes in the workload. After each package is scanned, it is aggregated with other packages, palletized, and shipped directly back to the Newgistics client. This reduces the number of times return packages are handled and eliminates many of the postal processing facilities en route, dramatically decreasing cycle time. Our returns process also reduces “trunk-time,” the amount of time a product stays with a customer due to procrastination, giving the retailer a far better chance of putting the item back into stock quickly.