Intelligent Logistics 
Small Parcel Delivery
Parcel Select
Newg. Mail Services
Newg. Freight Services
Intelligent Returns
SmartLabel
SmartExchange
Returns Center
Returns Marketing
IRM Success Stories
Register to immediately view our "Return on returns for wireless providers" white paper.
10% Higher Asset Recovery
35% Call Center Reduction
Reduced Inventory
Improved Customer Experience
Increased Customer Retention
SmartExchange’s asset recovery solution provides a cost effective way to target the recovery of high value electronic assets (phone, set-top boxes, satellite systems, broadband modems). With competition heating up, customer satisfaction and retention rates decreasing, asset recovery rates falling , inventory carrying costs increasing, and fraud sky-rocketing, Newgistics is helping providers solve many of these issues by focusing on a critical customer/provider touch-point: returns.
 |
See how the SmartExchange process works. |
Advanced exchange programs work for both customer and service-provider. Customers expect delivery of a new device immediately and the quicker they have the new device, the quicker they will begin using the service again (and remain on contract with the provider). End-of-life asset reclamation also presents similar challenges to pull a distributed asset back from a customer that has cancelled service.
Advanced exchange / reclamation programs present many challenges to the service-provider:
Newgistics’ SmartExchange solutions deliver a best-in-class advanced exchange solution that maximizes the value of the recovered asset while maintaining a positive customer experience. SmartExchange solutions provide a set of integrated features for the fulfillment, recovery, tracking, communications, and analysis to effectively execute a successful advanced exchange program.
Newgistics’ SmartExchange solutions are designed to solve the most prevalent problem in any advanced exchange scenario - recovering the old asset as quickly as possible while maintaining a positive customer experience.
SmartExchange’s asset recovery solution provides a cost effective way to target the recovery of high value electronic assets (phone, set-top boxes, satellite systems, broadband modems) that are not returned in the provided timeframe (as determined by the service provider). This SmartExchange solution can be configured to meet each client’s business needs. Built into the solution are communications designed to improve the customer experience while increasing the recovery rates up to 10 percentage points.