The process of moving products from customers back to retailers can reduce costs and improve customer loyalty. Intelligent Returns Management

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Intelligent Logistics
Small Parcel Delivery
Parcel Select
Mail Services
Freight Services

Intelligent Returns
SmartLabel
SmartExchange
Returns Center

Adobe PDF - SmartLabel - How It Works Click here to see how it works (PDF, opens in pop-up window).

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Intelligent Returns Management SM

Other return management solutions do not solve the underlying issue: the pervasive lack of control most companies experience with their returns processes. This lack of control results in higher costs, poor customer service, and inefficient processes, and affects both suppliers and end users in some very negative ways.

Newgistics’ Intelligent Returns Management (IRM) provides unsurpassed control by managing both the package and information flow from the point-of-order, or shipment, to the final destination. The business intelligence it provides creates visibility into the entire reverse chain. With returns visibility, four key business processes are improved:

  1. Asset recovery rates are vastly improved, enabling operators to maximize the dollars received for returned goods.
  2. Operational efficiencies are increased as visibility of in-transit return shipments enables operations managers to streamline the return chain.
  3. Customer experiences are improved, paving the way for higher repeat purchases.
  4. Call center costs are reduced by up to 25% by integrating visibility into CRM systems.

At the center of IRM’s patent-pending technology is a powerful product called SmartLabel®. SmartLabels are dynamically generated at the point of sale, or shipment, and contain information-rich barcodes, which can provide such information as the product being returned, the reason for its return, serial numbers, and RMA numbers as well as detail about the returner. When an item is returned, these intelligent barcodes enable the receiving company to complete and immediate visibility of the entire return chain.

The Importance of Visibility

Returns visibility is more than just a tactical supply chain issue; it has strategic implications for the entire organization. It sustains, accelerates or enables business processes across customer service, operations and finance. Without returns visibility, companies have less control and are relegated to reactive business processes. Providing full visibility to in-transit returns converts the organization from a reactive viewpoint to one of control.

Read our white paper, The Value of Returns Visibility, to see how returns visibility can help market leaders improve four key business processes.

Intelligent Returns

What Makes a Return “Intelligent”?

Critical information is captured at the point of sale, or shipment.

An intelligent barcode is embedded with this critical data.

In-transit scans early in the cycle, enhancing the ability to make business decisions.

Regional scans, close to the returner, enabling dispositioning decisions.

Advanced Return Notifications SM relay critical information in real or near real-time.

Integration of ARNs into WMS, order management, and CRM systems.