Newgistics' patented Intelligent Returns Management™ (IRM) technology utilizes the intelligent returns service preferred by 8 out of 10 customers for convenience: Newgistics' SmartLabel®. With SmartLabel®, your customers have no out-of pocket costs… they can simply detach the pre-paid, pre-addressed SmartLabel® from their order summary, affix it to their package, and leave it for free pickup at their home or office. Or, customers can drop the return off at any of the United States Postal Service's™ 250,000+ Blue Boxes, or 37,000 Post Office™ locations. Additionally, a free Carrier Pickup™ can be scheduled through Newgistics' Shipment Manager, or USPS.com. No other returns service even comes close.
Our SmartLabel® is also the choice for flexibility… it can be dynamically generated at the point-of-sale or shipment, after the sale by a customer service representative (CSR), or printed by a customer returning merchandise. SmartLabel® features intelligent barcodes that are scanned to provide information such as product serial numbers, order numbers, or return merchandise authorization (RMA) numbers, the reason for the return, as well as detail about the customer returning the merchandise. When an item is returned, these intelligent barcodes provide both you and your customers with immediate visibility into the entire return chain.
SmartLabel® by Newgistics is the return service preferred by more companies like yours, too. Why? Because it meets the two main challenges you face today: lowering operating costs and improving customers' return experiences.
Advantages of Newgistics' SmartLabel®:
- Multiple delivery options, including order summary, standalone, mail, email, and customer-generated labels
- Eliminates days from the returns process compared to non-prepaid and other prepaid options
- Intelligent barcode provides visibility into Return Receipt and other return events
- Aggregation of large numbers of returns into a single return shipment
- Customer visibility to return events through our Shipment Manager
- Eliminates customer frustration and reduces call center costs
- Financial improvements in incremental income and labor savings
- Operational improvements in inventory and resource planning
Newgistics' SmartLabel® makes your company's returns operations run smarter too.
Newgistics drastically reduces SmartLabel® cycle times by retrieving SmartLabel® packages from the nearest local Post Office™ location and delivering them to one of our
SmartCenter™ locations nationwide. Customer data is collected through a scan of the SmartLabel® barcode and sent directly to your company through our proprietary Advanced Return Notification SM (ARN) framework. Because our SmartLabel® can be integrated with your company's customer relationship management (CRM) and enterprise resource planning (ERP) applications, call center associates can proactively address your customers' exchange or credit needs, preempting and eliminating additional inquiries. Additionally, Newgistics can send personalized emails or postcards to your customers on your company's behalf; assuring them their return has been received and processed.
With Newgistics' SmartLabel® service, your company will quickly enhance your customers' experiences, which in turn increases customer satisfaction and loyalty, and ultimately leads to repeat purchases and higher profitability.
Newgistics' SmartLabel® delivers across-the-board savings for your business, too.
By receiving returns visibility at the earliest stage, your operations team can better plan warehouse space, schedule the workforce, reduce spikes in the workload, eliminate customer inquiries to the call center, and prepare for deliveries. With advanced returns visibility, an unexpected increase in the return of a specific product could indicate a potential problem; enabling your company to prepare a recall, negotiate a return-to-vendor with the supplier, or quickly offer alternative merchandise to save sales.
After Newgistics scans a return package, it is aggregated with your other packages, palletized, and shipped directly back to your company, or wherever you prefer. This process reduces the number of times return packages are handled; drastically decreasing cycle time.
Our returns process also reduces "trunk-time," the amount of time a product stays with a customer due to procrastination. Newgistics studies have shown that a consumer using SmartLabel® to return a product does so 11 days sooner on average than a customer that elects to return an item on their own. That means returned merchandise is back in stock for resale or refurbishing sooner; increasing your company's asset recovery rates significantly and greatly improving your customer experiences.