Shipment Manager gives your company and its customers a whole new world of shipping information, coming and going.
Newgistics' Shipment Manager gives your company access to a whole new world of information via a vast assortment of tools and services not available anywhere else. You can manage and monitor your shipments, coming and going. And whether you want a single portal to view reports, or an expanded environment whereby you control every aspect of the returns process, Shipment Manager has the capabilities to meet your needs. Even better, Shipment Manager is built around the needs of your customers, too.
Shipment Manager for Deliveries
The timely and accurate delivery of products to your customers is invaluable. One of the largest complaints raised by companies like yours is the lack of visibility, or the "black hole" in the delivery process. Your customers feel the very same way. When they don't have timely and accurate tracking data, they aren't happy. And they end up calling customer service more and shop less, driving up costs and reducing revenues and profitability.
Newgistics Shipment Manager for Deliveries is the premier destination for shippers that are looking to streamline the carrier management process, and with it, you can improve your customer's shopping experience, and attain something once thought impossible — instantaneous access to data regarding Postal-based shipments!
Advantages of Newgistics' Shipment Manager for Deliveries:
- Track the movement of packages within shipping process from acceptance at a Newgistics SmartCenter™ through delivery to the customer when using Delivery Confirmation
- Receive package status updates through automated e-mail notifications
- Customer access to online tracking tools to track delivery progress when it is convenient for them, reducing call center costs and reinforcing the brand
- Merchant-configurable business rules to tailor content to specific customer needs
- Secure access to reports and other management tools designed to improve carrier management programs
Because we understand the investment that your organization has made in its brand, we will work with you to make sure that your customers see what you want them to see through customized templates designed to reflect your brand. No more ugly handoffs to carrier sites that support their brand and not yours.
Shipment Manager for Returns.
In today's highly competitive marketplace, effectively managing a comprehensive returns process is no longer a luxury… it's a necessity. An incomplete returns strategy not only negatively affects your customers' experiences; it negatively affects your company's bottom line. Newgistics' Shipment Manager for Returns not only gives you tools to control the customer experience, from start to finish, it gives your company the capacity to manage every aspect of the return process: from validating a return to issuing return merchandise authorizations (RMA's), to controlling how returns are handled once they are received at your designated returns facility.
Shipment Manager for Returns is a hosted service that enables your company and its customers to produce a SmartLabel® for a specific order or transaction by capturing unique identifiers in the SmartLabel® barcode. To complete the returns event, a SmartLabel® is generated in one of three ways: 1) printed directly from your customer's PC; 2) emailed from Shipment Manager; or 3) delivered by Postal mail (print and mail) by your company or ours.
With Shipment Manager, you can collect more returns information and facilitate improved returns processing through enhanced data and visibility.
Advantages of Newgistics' Shipment Manager for Returns:
- Replaces lost or misplaced SmartLabels®
- Online tracking and reporting for returns activities
- Reduces call center costs
- Available support for Carrier Pickup™ from the United States Postal Service™
- Customizable to meet business requirements of your company and customers
- The ability to track merchandise or an asset by a unique identifier (product ID, serial number, etc.)
- Support for a multi-carrier return environment
- Reduces transportation costs through use of parcel return service (PRS) and First Class® Merchandise Return Service (MRS)
- Support for a multi-sort return environment based on product classification or value of merchandise, allowing you to control the delivery event based on facility location
There is no other service on the market that compares to Shipment manager in terms of service or capabilities. When you choose Newgistics, you're choosing the many benefits of our long-term investment in Shipment Manager and a number of other industry-leading technologies that will immediately place your company years ahead of your competition.