Newgistics pioneered an entire industry with our patented Intelligent Returns Management (IRM) and SmartLabel® technologies over 10 years ago. Today, with more than 200 million SmartLabels® active in the marketplace, we're the leader in direct retail returns management… that's why the "who's who" of leading companies put their trust in our SmartLabel® solutions. No other small parcel carrier has developed a returns management system that offers the control of our IRM technology… not even close. And the price for their systems' lack of control is paid by their customers; companies like yours, in higher costs, poor customer service, and inefficient processes.
Our IRM solution gives your company unsurpassed control of the returns process by managing both the package and the information flow –- from the point-of-order, or shipment, to the final destination. The business intelligence IRM captures in the delivery process creates unsurpassed visibility into the entire reverse supply chain.
According to Gartner Research, the average cost of processing a return electronically is $4.75 compared with $25 when returns are processed through a call center. Obviously, returns visibility is more than just a tactical supply chain issue; it has strategic implications for your entire organization; from business processes to customer service, operations to finance. Full visibility into in-transit returns converts your organization from reactive mode to a proactive one with full control.
With IRM's returns visibility, key business processes are improved:
- Operational efficiencies are increased with early customer return notification and visibility of in-transit return shipments to enable your operations managers to streamline the return chain.
- Customer return experiences are significantly enhanced with in-transit visibility and tracking, paving the way for higher repeat purchases.
- Returns-related call center costs are reduced by up to 25% by integrating visibility into your customer relationship management (CRM) systems.
- Asset recovery rates are vastly improved, enabling operators to maximize the dollars received for returned goods.