With more and more companies fighting for a smaller and smaller piece of the pie, customer satisfaction and retention rates decreasing, asset recovery rates falling, inventory carrying costs increasing, and fraud sky-rocketing, Newgistics is helping providers solve many of these issues by focusing on a critical customer/provider touch-point: returns.
Our asset recovery solution, Advanced Exchange, provides a cost-effective way to target the recovery of high-value assets such as: cellular phones, set-top boxes, satellite systems, broadband modems, and more.
Our Advanced Exchange programs work for both your company and your customers. Your customers expect delivery of a new device immediately, and the faster they have the new device in hand, the quicker they will begin using your service again. For your company, that means fewer contract disputes and a continued profit stream.
End-of-life asset reclamation, where a distributed product must be retrieved from a customer who's cancelled their service, presents many of the same challenges:
- Reduced and/or delayed asset recovery
- Increased inventory carrying costs
- Reduced customer satisfaction
- Lost sales and/or retention opportunities
Newgistics' Advanced Exchange services deliver a best-in-class solution that maximizes the value of your company's recovered asset while maintaining a positive experience for your customers. Advanced Exchange offers a set of integrated features for the fulfillment, recovery, tracking, communications, and analysis to effectively execute and measure a successful advanced exchange program.
Cover your company's assets with Newgistics.
Our Advanced Exchange solutions are designed to solve the biggest problem in any advanced exchange scenario — recovering the old asset as quickly as possible, while maintaining a positive customer experience. Advanced Exchange asset recovery solutions provide a cost-effective way to target the recovery of high value assets that are not returned in your company's provided timeframe. With Newgistics, you get built-in, field-proven communications to improve your customers' experiences while increasing your company's current recovery rates by up to 10 percent.
Advantages of Newgistics' Advanced Exchange service:
- Leverages the Postal service and our SmartLabel® for prepaid returns
- Significant savings with Newgistics versus other carriers
- Reduces inventory carrying costs tied to refurbished and warranty replacement products
- Can be configured to meet your company's specific business needs
- Automated reminders sent to customers
- Asset level visibility tied to a unique identifier, such as serial number, order number, product identification that is captured in SmartLabel®
- Manage customer service recovery activities based on data events
- Ability to integrate Newgistics reporting events into asset tracking and customer service databases