The Neiman Marcus call center has seen a reduction in calls from consumers with questions about returns, and the calls that do come in have shortened because service representatives often merely direct customers to the return label with their box. Since Neiman Marcus Direct went fully operational with SmartLabel, 90% of customers who’ve used the service have given it positive ratings.
Greg Shields, Sr. Vice President Distribution, Neiman Marcus
Leading brands made us parcel return shipping leaders.
Newgistics SmartLabel® technology created the reverse logistics industry over a decade ago. Today, hundreds of top brands choose our Intelligent Returns Management™ solutions. They improve the customer shopping experience while providing unprecedented visibility into your returns, giving you much more control.
Simpler returns with Newgistics SmartLabels raise customer satisfaction.
How do our postal-based return shipping services work? It’s easy—and that’s exactly the idea. Your customer simply applies a pre-paid Newgistics SmartLabel to your parcel and drops it in a mailbox. You or your customer can also arrange a free
Carrier Pickup™ from the U.S. Postal Service®. This convenience improves the shopping experience while accelerating your return process.
You can either include a Newgistics SmartLabel inside each shipment, or we can build a customized
Shipment Manager™ for Returns system if you prefer an online solution. This technology offers a full array of capabilities including return label generation and return merchandise authorization (RMA) functionality.
Turning your returns into new business opportunities.
Our return shipping services begin with comprehensive consultation, as we work with you to identify new ways to save money and improve processes across your organization. We then develop a solution that offers advantages in departments including Operations, Marketing, Customer Service, Finance and IT.
With our technology, order and tracking information are combined into a single barcode on the Newgistics SmartLabel. This advanced data integration drives our
Transit Triggers™ shipment notification service, which enables your parcel movements to trigger personalized customer emails that encourage repeat purchases. Internal actions can also be triggered to increase efficiency across your organization.
Other advantages of our return shipping services:
- Reduced package handling and less chance of delay – because we intercept your returned parcels from the USPS® at the DDU level
- Customized consumer tracking website – enhances customer satisfaction and reduces inbound call-center volume, while promoting your brand
- 360° shipment visibility – ability to track deliveries and returns on the same site creates seamless experience for customers
- Issue credits and exchanges faster – because we shave days off the process
- Reduce your labor costs and improve real estate allocation – since your returned parcels arrive as an aggregated load through a single channel