All your customers' needs covered.

When it comes to returns, your shoppers share the same concerns. Will the process be tedious? How do I know my return isn't lost? When will I get my credit?

Intelligent Returns Management solutions powered by Newgistics SmartLabel® technology are specifically designed to address all those questions.

If your customer needs to send an order back, Newgistics helps you enhance the overall shopping experience by making the merchandise returns process:

• Responsive – Newgistics SmartLabel offer your shoppers the prepaid, preaddressed return labels they demand.
• Convenient – Drop the parcel in a mailbox, leave it at the nearest Post Office™ or arrange a free U.S. Postal Service® Carrier Pickup™ at home.
• Fast – Customers receive credits and exchanges sooner.
• Painless – User-friendly online tools and Transit Triggers® notifications, received through email and mobile devices, increase customer comfort.
• Seamless – Merchant-branded Shipment Manager™ web portals are integrated with your site to create a unified experience.

By improving the return shipping experience, Newgistics helps you increase customer satisfaction—and brand loyalty as a result. It's why top brands have made Newgistics the #1 provider of USPS® Parcel Return Service solutions.

¹According to 2011 Newgistics consumer survey conducted by independent market research firm. Respondents had returned at least one e-tail order.

Improving your profitability from top to bottom.

Operations. Customer Service. Marketing. Finance. Our Intelligent Returns Management solutions offer you advantages across departments, improving both your top and bottom lines. You gain new opportunities to not only increase customer satisfaction and retention, but also save money and streamline processes.

Newgistics empowers you to turn a profit from returns with reverse logistics solutions that offer you increased:

• Visibility – Advance knowledge of what's coming back and when helps you provide better customer service and improve labor and inventory planning.
• Control – Shipment Manager web portals allow you to control every aspect of the merchandise returns process online.
• Speed – Customer convenience improves asset recovery rates and helps you return items to stock faster.
• Efficiency – Self-service customer tools and proactive communications reduce costly inbound calls.
• Quality – Parcels arrive in optimal condition thanks to minimal handling and delivery on pallets inside sealed gaylords.
• Touch Points – Transit Triggers notifications provide a new platform for promoting reorders while parcels are en route.

Access the leading parcel returns technology.

Most e-shoppers have returned an order. If you're part of that group, chances are you've used a Newgistics SmartLabel. Chances are your customers have, too. That's because we are the #1 provider of USPS® Parcel Return Service solutions, and the Newgistics SmartLabel is widely recognized as a leading customer returns technology. With Newgistics SmartLabels®, merchandise returns have never been easier.

This innovation and our Shipment Manager web portal—both powered by our patented technology—form the foundation for our Intelligent Returns Management solutions.

Shipment Manager: Your online home for returns.

Shipment Manager, available with all our parcel services, allows you and your shoppers to easily perform returns-related tasks online in a branded environment. Watch the video below to find out more about Shipment Manager and its Returns Center feature.

Newgistics SmartLabels: So much technology, so easy to use.

If you've ever used a Newgistics SmartLabel, you know they improve the returns process for consumers. But you might not know all the ways these return shipping labels help you increase customer satisfaction and retention—and even your efficiency.

Newgistics SmartLabels provide advantages for both you and your shoppers by offering enhanced:

• Ease of Use – Prepaid, preaddressed labels allow consumers to avoid hassles and simply hand returns to the USPS.
• Flexibility – Can be enclosed with each order or printed from your Shipment Manager site.
• Communication – Data-rich barcodes drive our Transit Triggers service and provide exceptional visibility for all reverse supply chain constituents.
• Customization – Can include your logo to reinforce your brand, or your own barcode if required for internal processes.

¹According to 2011 Newgistics consumer survey conducted by independent market research firm. Respondents had returned at least one e-tail order.

Keep your customers engaged—and keep them, period.

After your shoppers send back returns, they want to know their parcels are moving through the process. You want to make sure you don't lose those customers and they keep ordering your merchandise. Newgistics developed a way for you to meet both needs at the same time: our Transit Triggers shipment notification service.

This breakthrough in customer communications offers you new opportunities to engage your shoppers through their preferred channel—whether email or mobile—while their parcels are en route. You can take advantage of this window of heightened sensitivity to your messages to:

• Improve the shopping experience.
• Strengthen your customer relationships.
• Keep your brand front and center.
• Increase reorders through personalized promotions.
• Reduce inbound calls through proactive communications.

Driven by the data embedded in Newgistics SmartLabels, this powerful communications platform is just one of the leading shipping options we offer. How will you use Transit Triggers? The possibilities are wide open.

¹According to 2011 Newgistics consumer survey conducted by independent market research firm.