Newgistics SmartLabels enhance the customer experience—and your efficiency.
Our return shipping options
are powered by industry-leading Newgistics SmartLabel® technology. This solution offers Transit Triggers™ shipment notifications that streamline your parcel returns and create new opportunities to strengthen your customer relationships. Our robust information technology platform also includes software tools that give you more control over the returns process while providing greater visibility and accountability.
Easier for you and your customers
With our easy-to-use Flexship™
label-printing software, you can conveniently generate delivery labels and Newgistics SmartLabel return shipping labels together in a batch process. Including a Newgistics SmartLabel with each order offers your customers convenience that increases their satisfaction while dramatically reducing the amount of time your products stay with them due to procrastination. As a result, you can place returned items back into stock more quickly for resale or refurbishing.
Better customer return experience
Newgistics SmartLabels combine order and tracking information into a single barcode. Through this technology, we provide Transit Triggers notifications that enable you to email your customers with targeted messages tied to scan events. That could include an acknowledgement the returns process has been initiated, or a promotional offer encouraging the customer to shop with you again.
Improved returns visibility
We provide returns visibility as soon as the U.S. Postal Service® performs its first scan on your package. With our Transit Triggers technology, that means you know all about what’s coming back just 1-2 days after your customer mails a parcel—even before it arrives at our nearest SmartCenter® processing facility. This enhanced visibility helps you improve labor planning, inventory management and asset-recovery rates—and increase profits from the resale of returned merchandise.
Greater control over your returns process
Our Shipment Manager™ for Returns software gives your company the capacity to manage every aspect of the return process. With this advanced shipping method, you can use the system to validate returns, issue return merchandise authorizations (RMAs) and control how returns are handled once they arrive at your facility. Shipment Manager for Returns also enables you to conveniently print replacement Newgistics SmartLabels for customers who misplace theirs. This highly customizable tool also provides access to tracking data, billing detail information and reports on factors such as transit times and package status.