We believe that companies will ultimately prosper or perish according to how well they do one thing: manage the customer experience. In our minds, that means giving your customers cost-effective, time-sensitive delivery and returns options, and the information they need to track their merchandise from the order through to delivery, and if necessary, back again.

Although your business and ours are different, customer service is just as important to us as it is to you. In fact, it's everything. It's the reason why we became one of the first United States Postal Service™ (USPS) Workshare partners and one of the very first companies to be awarded Electronic Verification System (eVS) status by the USPS.

It's why we've invested more than a decade building our national network of SmartCenter™ processing and distribution facilities, and patenting technologies like Newgistics OneShip™ and Intelligent Returns Management™ (IRM) solutions powered by SmartLabel® to enhance and add 360 visibility to the USPS' operations.

You'll learn a lot more about what we can offer your business as you continue through our website. But for now, just know that each and every thing we've accomplished we've done for one reason: to deliver world-class customer service to your business. For us, that means placing you and your business back in control of your delivery and returns management processes — and their costs. Ultimately, that means you're no longer at the mercy of carriers, their "value-added services," incomprehensible contracts, confusing billing statements, and their uncontrollable rate increases.

It means that you can gain a competitive advantage in your market space by offering your customers the lowest possible shipping costs and the highest number of return options available with complete package visibility coming and going. It all adds up to the delivery of a superior customer shopping experience, which increases customer retention, repeat purchases, and ultimately, profitability.

We offer customer service with a personal touch, too. You benefit from our team of logistics experts dedicated to ensuring that your specific business needs are met. And instead of only seeing your carrier's representative at the announcement of yet another rate increase or at contract renewal time, you'll have access to a dedicated Newgistics account management team and their direct numbers, as well as the support  of a team of customer service representatives who actually answer your calls, or return them promptly.

We firmly believe that no other company in any industry goes to the lengths we do to ensure your success. We want to mean more to your business than just a faceless carrier or a common consolidator, because we're neither. We want to be your business partner. And we'll do whatever it takes — around the clock — to earn that title.