About Us
Online delivery and return costs are now just as important to your customers as they are to you.
Ever-increasing shipping costs and a struggling economy have created the "perfect storm" for companies like yours. Gone are the days when you could absorb all or a portion of your shipping costs to customers in order to increase online sales. And, gone are the days when online shoppers automatically checked off "expedited delivery" without a second thought.
Shipping costs remain the single largest deterrent for consumers purchasing online, and shipping/transportation costs remain the single largest line item in your annual operations budget; representing as much as 40% of the total. One of the biggest reasons for your high shipping costs can be found inside your carrier's service guide. For years, they have padded their bottom lines at your expense with cumbersome contracts and billing statements that are not only impossible to understand, but loaded with steep accessorial fees and other charges represented by more than 80 different "value-added services."

They charge extra for services we don't:

  • Residential Delivery Charges
  • Delivery Area Surcharges that apply to over 60% of the United States Postal Service™ (USPS) Zip Codes
  • Residential Pickups for Return
  • Call-tag fees
In fact, small parcel carriers' value-added service and accessorial fees can add 25% to 40% or more to their stated base prices. And, there's no end in sight to future rate increases as the consolidation of carriers continues to expose your company to uncontrollable rate increases.
And what "value" do these services add to your customers' shopping experiences? Parcels left outside their residences are susceptible to theft or damage from exposure to environmental elements. Call slips for missed service result in either delayed deliveries, or unhappy customers who are forced to retrieve their packages from a hub that averages 25 minutes in drive time and seven minutes in stand-in-line time. And if your customer isn't happy with their purchase, some carriers charge more fees for return pickups back to your business! It's no wonder why 85% of online shoppers who have a negative return experience will not purchase online again.

So, who's going to pay for rising shipping costs and all those extra value-added fees, you or your customers?

With Newgistics, you don't have to make that choice. Our national processing and distribution network of SmartCenters™, and leading-edge technologies powered by Newgistics OneShip™ interface with, and optimize USPS' operations while leveraging its extensive delivery network. With Newgistics, you can offer your customers the lowest possible delivery costs and the widest range of customer-convenient return options: six-days-a-week with complete visibility for you and your customers… going and coming. And you can give your company a significantly higher degree of profitability by eliminating as much as 40% of your transportation costs… all while improving your company's operational efficiencies; from the call center to the warehouse. So the real question becomes, are you going to "stay the course" in these highly turbulent economic times and risk sinking your enterprise, or partner with us to successfully navigate around this perfect storm?